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Housing Advice Office – Temporary Closure

UPDATE 25.09.20 Housing Advice Office – Temporary Closure UPDATE 25.09.20

In response to the current Coronavirus situation, in the short term, in order to protect both staff and customers we have had to make the difficult decision of temporarily closing the housing office. Many of our staff will continue to be working from home to provide any advice, guidance and support in emergency-situations should they arise via our main telephone number 01685 725000 or by emailing the housing mailbox via

Please note that Housing staff are available between the hours of 8.30am - 5pm (4.30pm on Fridays) to deal with housing enquiries.  If you are having difficulty logging in to the Living Merthyr Tydfil please click on the ‘I have forgotten my memorable data’ link on the login page, and follow the instructions provided.

Please contact your Housing provider in the first instance for any tenancy related enquiries.

Outside of office hours (evenings and weekends) the usual out of hours service will be available via 01685 725336.  Please note that this number is for emergencies only.

We will provide any further updates via our website and via social media (Facebook) when the office will re-open but please be assured in the meantime that we will ensure that we maintain our high levels of service to all customers at this ever changing and difficult time.

Please click here to read a letter to all social housing tenants in Wales, from Julie James AM, Minister for Housing and Local Government.


Welcome to Living Merthyr Tydfil


The new official Council website for all things Housing...

Here you will be able to:

  • Register a user account on the site and receive a unique LOGIN ref number. This does not complete the Housing Register Application you need to do this separately to join the common housing register
  • See what social housing properties are advertised for rent
  • Apply for social housing - provided by our four housing association partners
  • Consider your wider HOUSING OPTIONS, including private rent
  • Access lots of information and resources
Read more
Today the Welsh Government has announced that they will be restarting the housing market by enabling house viewings to take place in vacant properties and house moves where a sale has been agreed but not yet completed. As further announcements are made we will let you know via the website
Published: Friday 19 June 2020

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To register a user account click here