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Housing Advice Office – Temporary Closure

UPDATE 25.09.20 Housing Advice Office – Temporary Closure UPDATE 25.09.20

In response to the current Coronavirus situation, in the short term, in order to protect both staff and customers we have had to make the difficult decision of temporarily closing the housing office. Many of our staff will continue to be working from home to provide any advice, guidance and support in emergency-situations should they arise via our main telephone number 01685 725000 or by emailing the housing mailbox via

Please note that Housing staff are available between the hours of 8.30am - 5pm (4.30pm on Fridays) to deal with housing enquiries.  If you are having difficulty logging in to the Living Merthyr Tydfil please click on the ‘I have forgotten my memorable data’ link on the login page, and follow the instructions provided.

Please contact your Housing provider in the first instance for any tenancy related enquiries.

Outside of office hours (evenings and weekends) the usual out of hours service will be available via 01685 725336.  Please note that this number is for emergencies only.

We will provide any further updates via our website and via social media (Facebook) when the office will re-open but please be assured in the meantime that we will ensure that we maintain our high levels of service to all customers at this ever changing and difficult time.

Please click here to read a letter to all social housing tenants in Wales, from Julie James AM, Minister for Housing and Local Government.



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